You are fully responsible for their safe return in the condition that they were supplied, providing you have done so and requested to return goods within 14 days of the date of delivery (Cooling off period) we will refund the purchase cost in full. You must take reasonable care to ensure the goods are not damaged in the meantime or damaged in transit (Eg Packed correctly) and are returned un-used in the condition they were supplied to you.

The goods must be returned to the address by requesting returns authorisation.

If you choose to use our own returns service we will deduct the applicable service costs prior to refund, however Ex-Pro Products Limited are not liable for the goods until returned and logged in our depot, even when using our 3rd party returns service. 7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost, we recommend using a traceable method of postage, we are not responsible for your item should it be lost or stolen in the post.

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